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What Guests Said About Verona:
2.0
Scored 2.0
Disappointing from the turn into driveway, potholes (Some...
Disappointing from the turn into driveway, potholes (Some Large), paving in parking lot in need of repairs (Cracks catch suitcase wheels). Entry way carpet very muddy. Multiple interactions with Desk Staff, brought not one smile, staff need training on Software on Computer System (Complained it was new and they don't like it.) Security latch on room door didn't work (Needed simple adjustment). Room was good size, but lacked amenities, like a book giving check-out time, Breakfast hours, Shuttle service hours, in general all the info one wants about the property. Cleanliness of room sub-par. General lack of maintenance, filthy windows, filthy bent window screens. Breakfast would have been better except for really cheap paper plates, cheap plastic utensils (Not all plastic utensils are cheap.) A weeks baked on batter, on one of the Waffle makers. Will not return nor recommend!
James
United States of America
10
Scored 10
Went to the Whitesnake show at the casino.
Went to the Whitesnake show at the casino. And did some gambling. Was very nice to be shuttled back and forth. The front desk was very accommodating. Original room had a barking dog next to it and they were able to give us another room. Didn't sleep very well as the mattress was not comfortable. If I had to I would stay there again okay.
The place was clean but if you walk through the hotel you can see that they are not putting money back into the hotel the heater in our room did not work after the first night they said they would move us but i said just give us a space heater they did one of the windows in the hallway was falling a part the ceiling in the pool area was coming down. this was our 4th time in 6 years staying there don't know if I would go back BREAKFAST IS OK, OUR ROOM WAS CLEAN, FRIENDLY STAFF JUST REPAIR THE PLACE
the rooms were SO clean and smelled amazing. the staff was
so friendly and very helpful. it was so nice that the hotel had a shuttle for the casino and is directly across the street. the hotel doors also lock after a certain time and require keycard access to get inside which is also very nice and gives a good sense of security. i’m very happy with our stay and enjoyed staying here far more than when we have stayed at the hotels connected to turning stone.
Our room was ok - nothing exceptional; it seemed a little outdated but it was clean, bright, good rate, etc. Location was excellent - easy access to many places/activities; breakfast was basic due to Covid restrictions but "Penny" who provided breakfast items was delightful and very accommodating; staff in general were all pleasant to deal with and overall it was a great experience - we'd recommend it if you are staying in the area.
Exceptional cleanliness, storage, and room size. Cost was a bit more than we usually pay when we travel, but well worth it! Breakfast had a variety of choices for all folks, Pool was great for the kids, gym was roomy, close to the wedding venue where we were headed as well as the casino with a convenience store a skip away. The firepit and sitting area was wonderful for evening conversation with family and friends.
We didn't get to go I was told my reservation was cancelled then got a phone call at 11 pm asking if we were coming so my birthday plans were ruined didn't get to have fun and lost money from taking time off from work so I could go have fun only to have it ruined by la crappy hotel
The hotel was completely closed- I can not believe I am getting a survey about a place we were not able to stay at.I contacted booking and the property..both left us with out a place to stay - poor customer service and how this unacceptable
Totally welcoming and attentive to my Maine Coon cat, pet friendly room was large clean and comfortable.Room service food was excellent timely and delivered graciously! We were on a cross country trip and so appreciated this facility!
The hotel was just off of I-90 and fairly easy to find, even after a long 10hr drive. The staff was very friendly. My room was great - clean and quiet. The bed was comfortable. I also stayed 7 days later on my way back home.
The Hampton Inn was extremely clean staff was exceptionally friendly easy check-in and would certainly recommend staying there the beds are very comfortable at the Hampton Inn
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