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There was no hot water! This in the middle of winter after a long days travelling made for a terrible stay. We were told that the hot water fire was burning strong and that we could add a log or two later if needed to ensure hot water. After checking in, we left and returned an hour or two later, around 17:30 in need of a shower. I am quite experienced with hot water by fire systems and rather enjoy using them but I spent more than an hour trying to get hot water but there was none. I spent most of the hour outside in the cold trying to keep a fire going but no hot water. To make matters worse there was almost no water from the basin taps - not even cold water. Just a tiny trickle. When we left we complained to the lady at the reception so that they may remedy the issue for other guests. The lady who was the owner, apologised and said that she will refund us. So we left feeling at least a little comforted. But that was not the worst of it. Three days later I WhatsApp’d the owner lady just to follow up on the refund since I had not heard anything from her. I mentioned that booking.com is requesting feedback and a review so I need the refund in order to know how to proceed. She replied saying that there was nothing wrong because the water in the tank was warm the next morning. They did not even check or mention the actual water in the chalet we stayed in and insinuated that it was our fault. She also insulted me by saying that she “even if I refund you, I know you’ll still give us a bad review because I have summed you up as human beings”. Wow! She also lied saying that we were rude to her staff. I personally checked in and had a friendly exchange with the kind lady at reception. The owner was not on the premises at the time - not until the following morning. And the worst of all: I never received the promised refund and now my WhatsApp messages are undelivered. Disgusting behavior. Avoid this place like the plague!

Definitely, a lot to see around the area. You're a 30-minute drive from anything related to the Blyde River Canyon, and if you're going for that, you'll be spoilt by all the views and natural attractions. The Kruger is about an hour or two's drive and can easily be done if you're prepared to wake up early and come back in the evening, but be wary of the many axel breaking potholes all over this area.