Please note that there is a 1.5% charge when you pay with a Visa or MasterCard credit card and 2.75% charge when you pay with an American Express credit card.

Please note that the office hours are as follows:

Monday-Friday: 8:30-17:00

Saturday: 9:30-15:30

Sunday: 10:30-15:30

If you expect to arrive after hours, please contact the property in advance to arrange key collection using the contact details found on the booking confirmation.

In the event that the Government issue travel restrictions for border closures, lock downs and mandatory isolation that prevent guests from travelling, all cancellation fees will be waived based on proof of evidence provided. This does not cover any flight cancellations or any quarantine procedures upon return from your holiday at First Light Mooloolaba.

The room images displayed are suggestive only. First Light Mooloolaba is strata titled so room furniture varies from room to room.

All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking when the legal guardian cannot provide current photo ID when requested at check-in.

Please note a no party policy strictly applies.

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

כשתעשו צ'ק-אין, תצטרכו להציג תעודה מזהה עם תמונה וכרטיס אשראי. שימו לב שכל הבקשות המיוחדות תלויות בזמינות, ויכול להיות שיהיו כרוכות בתשלום נוסף.

כדאי לעדכן את First Light Mooloolaba, Ascend Hotel Collection מראש בנוגע לשעת ההגעה הצפויה שלכם. אפשר להשתמש בתיבת 'הבקשות המיוחדות' בעת ההזמנה, או ליצור איתם קשר ישירות באמצעות פרטי יצירת הקשר שנמצאים באישור ההזמנה.

אורחים ואורחות מתחת לגיל 18 יכולים לבצע צ'ק-אין רק בליווי הורה או אפוטרופוס רשמי.