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Experience world-class service at Grand City Hall Hotel & Serviced Residences

Grand City Hall Hotel & Serviced Residences is situated in the heart of Medan. It is next door to the Bank Indonesia Complex. The hotel is a 5-minute drive from Medan Train Station and an hour's drive from Kuala Namu International Airport. Each room at Grand City Hall Hotel & Serviced Residences features a flat-screen TV, writing desk and free internet. Rooms are also equipped with tea and coffee makers, and room service is available. Grand City Hall Hotel & Serviced Residences provides a wide selection of dining options. Guests can sample Chinese, Japanese and Western cuisines. The Coffee Shop and Piano Lounge are ideal for light refreshments and drinks. Guests can enjoy a grand outdoor swimming pool. There is also a spa and wellness centre with professional massage services.

Couples particularly like the location — they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.8)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Free private parking available on-site

Loyal customers

There are more repeat guests here than most other properties.

Reliable info
Guests say the description and photos for this property are accurate.

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Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
2 single beds
or
1 extra-large double bed
1 large double bed
1 large double bed
1 large double bed
1 single bed
and
1 large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
8.3
Facilities
8.1
Cleanliness
8.5
Comfort
8.5
Value for money
7.8
Location
8.8
Free WiFi
7.7
High score for Medan
Select topics to read reviews:

See what guests loved the most:

  • Hidayatul
    Malaysia Malaysia
    Room’s bath tub sizes like mini pool. We had fun in the pool 😆
  • Muhd
    Malaysia Malaysia
    Super cozy and friendly staffs. Great gym and sauna
  • Johannes
    Germany Germany
    Extremely nice and helpful staff. Will come again :)

Managed by Grand City Hall Hotel & Serviced Residences

Company review score: 8.3Based on 180 reviews from 1 property
1 managed property

Company information

Our professional English speaking staff will be very happy to assist and service you during your stay in our hotel.

Property information

The Grand City Hall Medan Hotel & Serviced Residences has been conceptualized to become one of Medan’s leading international five star hotels.

Neighbourhood information

Located in the heart of Medan, the hotel is in fact as the one of the few commercial buildings in Sumatera with seismic bearing device which minimizes the impact of up to 9 richter scale earthquakes. With a designated Blue Bird Taxi stand right next to the hotel you should have no trouble getting around the city.

Languages spoken

Mandarin,English,Indonesian

Property surroundings

Restaurants
1 restaurant on site

  • Restaurant #1

    No additional info available

Facilities of Grand City Hall Hotel & Serviced Residences
Great facilities! Review score, 8.1

Most popular facilities
  • Outdoor swimming pool
  • Airport shuttle
  • Free WiFi
  • Spa and wellness centre
  • Free parking
  • Family rooms
  • Non-smoking rooms
  • Fitness centre
  • Bar
Parking
Free private parking is possible on site (reservation is not needed).
    Internet
    WiFi is available in the rooms and is free of charge.
    Kitchen
    • Kitchenette
    Bathroom
    • Toilet paper
    • Towels
    • Bidet
    • Slippers
    • Private bathroom
    • Toilet
    • Free toiletries
    • Bathrobe
    • Hairdryer
    • Shower
    Living Area
    • Sofa
    • Seating Area
    • Desk
    Media & Technology
    • Flat-screen TV
    • Satellite channels
    • Telephone
    • TV
    Room Amenities
    • Tile/marble floor
    • Ironing facilities
    Outdoors
    • BBQ facilities
    Outdoor swimming pool
    • Open all year
    • All ages welcome
    • Pool/beach towels
    • Pool bar
    Wellness
    • Kids' pool
    • Fitness/spa locker rooms
    • Personal trainer
    • Fitness classes
    • Yoga classes
    • Fitness
    • Massage chair
    • Spa/wellness packages
    • Foot bath
    • Spa lounge/relaxation area
    • Steam room
    • Spa facilities
    • Beauty Services
    • Massage
    • Spa and wellness centre
    • Fitness centre
    Food & Drink
    • Special diet menus (on request)
    • Snack bar
    • Packed lunches
    • Breakfast in the room
    • Bar
    • Room service
    • Restaurant
    Activities
    • Live music/performance
    • Happy hour
      Additional charge
    • Billiards
    Services & Extras
    • Wake-up service
    • Wake up service/Alarm clock
    Transport
    • Shuttle service
      Additional charge
    • Car hire
    • Airport shuttle
      Additional charge
    Reception services
    • Invoice provided
    • Private check-in/check-out
    • Concierge service
    • ATM/cash machine on site
    • 24-hour front desk
    Cleaning services
    • Daily housekeeping
      Additional charge
    • Trouser press
      Additional charge
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business facilities
    • Fax/photocopying
      Additional charge
    • Business centre
      Additional charge
    • Meeting/banquet facilities
      Additional charge
    Shops
    • Barber/beauty shop
    Miscellaneous
    • Designated smoking area
    • Air conditioning
    • Soundproof rooms
    • Lift
    • Family rooms
    • Facilities for disabled guests
    • Non-smoking rooms
    Safety & security
    • Key card access
    • Safety deposit box
    Languages spoken
    • Mandarin
    • English
    • Indonesian

    House rules

    Grand City Hall Hotel & Serviced Residences takes special requests - add in the next step!

    Check-in

    From 14:00

    Guests are required to show a photo identification and credit card upon check-in

    You'll need to let the property know in advance what time you'll arrive.

    Check-out

    Until 12:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Refundable damage deposit

    A damage deposit of IDR 500000 is required on arrival. That's about KRW 42417. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

    Children and beds

    Child policies

    Children of any age are welcome.

    Children 18 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0+ years
    Extra bed upon request
    Rp 650,000 per person, per night

    Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.

    There are no cots available at this property.

    All extra beds are subject to availability.

    No age restriction

    There is no age requirement for check-in

    Mastercard Visa American Express Cash Grand City Hall Hotel & Serviced Residences accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


    Parties

    Parties/events are not allowed

    Pets

    Pets are not allowed.

    The fine print
    Need-to-know information for guests at this property

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

    This property will not accommodate hen, stag or similar parties.

    Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

    Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    A damage deposit of Rp 500,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

    FAQs about Grand City Hall Hotel & Serviced Residences

    • Grand City Hall Hotel & Serviced Residences offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Fitness centre
      • Massage
      • Billiards
      • Swimming Pool
      • Spa facilities
      • Fitness
      • Foot bath
      • Live music/performance
      • Personal trainer
      • Fitness classes
      • Spa lounge/relaxation area
      • Happy hour
      • Steam room
      • Yoga classes
      • Spa/wellness packages
      • Massage chair
      • Fitness/spa locker rooms
      • Beauty Services

    • Grand City Hall Hotel & Serviced Residences has 1 restaurant:

      • Restaurant #1

    • You can choose from a number of accommodation options at Grand City Hall Hotel & Serviced Residences (subject to availability). These can accommodate:

      • 2 guests
      • 3 guests

      For more detailed information, please check the accommodation option(s) breakdown on this page.

    • The prices at Grand City Hall Hotel & Serviced Residences may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Grand City Hall Hotel & Serviced Residences has the following number of bedrooms:

      • 1 bedroom

      For more detailed information, please check the accommodation option(s) breakdown on this page.

    • Check-in at Grand City Hall Hotel & Serviced Residences is from 14:00, and check-out is until 12:00.

    • Yes, Grand City Hall Hotel & Serviced Residences is popular with guests booking family stays.

    • Grand City Hall Hotel & Serviced Residences is 400 yards from the centre of Medan. All distances are measured in straight lines. Actual travel distances may vary.

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.